Deliveries:

We ship worldwide. The delivery time and shipping costs depends in the shipping destination. See table below for the details for all our destinations.

Please note that we only ship orders after receiving payment.

If you chose "bank transfer" as payment we will do our best to keep your shoes reserved for 24h to give you time to pay. However, please be aware that the reservation of unpaid orders is a manual process and, since we work with limited stock in all our models, in periods of high demand we may be unable to keep the reservation.

If the package is returned to us because of an error on your side (ex.: incorrect address, no one at the delivery address to receive the order) we may ask you to pay again for us to ship the goods back to you. In these cases we may also refuse to exchange or return your order depending in the time that has passed after the failed delivery attempt.

Our shipping rates are calculated automatically based on the destination:

• Portugal: 5€
• Portugal Islands: 15€
• Spain Mainland: 6€
• Spain Islands: 26€
• Europe: 15€
• Rest of the world: 50€

We might offer free shipping to Mainland Portugal as part of pontual promotional campaigns.

Please be aware that during shopping peaks (ex.: Christmas, Black Friday) delivery times may be longer than usual.

Conformity Warranty

It applies, over the conformity warranty of products purchased through this website according with Portuguese Law nº 67/2003, from 8th of April, the warranty lenght of 2 years.

Exchanges, Returns and Refunds Policy

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Exchanges

You can exchange any item of your purchase within 14 days of delivery. Simply email us to shop@maray.pt with your intention, the reason for the exchange.

If you are looking to exchange your purchase (example, size too small) and the delivery address in Portugal mainland we will sent a courier with the replacement item who will in turn pick up the items you do not want at no extra cost for you (1 exchange per order only). 

If the delivery address is outside Portugal mainland you will be responsible for the shipping costs of the returned items.

After receiving our email confirmation acknowledging your request send us the items in its original package and unused to the address in our email to you. 

For your convenience, and depending on your location, we can ask our courier to pick the returned items from your shipping location using our agreed fees. If you decide to ship the items yourself you should consider using a trackable shipping service and/or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Do not ship us any goods unless you have told us of your intention my email. Any items received at our warehouse without our explicit consent by email will not be eligible for exchange and will stay with us until you pick them up or send us payment for shipping them back to you.

Items on sale are not eligible for exchanges unless they are defective (see Returns and Refunds).

 

Returns and Refunds:

You can return any item of your purchase within 14 days of delivery. Simply email us to shop@maray.pt with your intention, the reason for the return and pictures of the defect. After receiving our email confirmation acknowledging your request send us the items in its original package and in unused condition to the address in our email to you.

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If it is approved, then your refund will be processed and a credit will be applied using your original method of payment. An email or sms (depending on your contact preferences) will be sent to you confirming the processing of the refund. We will also compensate you for shipping the defective items to us by an amount equivalent to our shipping costs of sending the item to you.

Do not ship us any goods unless you have told us of your intention my email. Any items received at our warehouse without our explicit consent by email will not be eligible for refund and will stay with us until you pick them up or send us payment for shipping them back to you.

 

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at shop@maray.pt.

Sale items

Only regular priced items may be exchanged, sale items cannot be refunded or exchanged except if they are defective and if previously authorized by Maray by the email address shop@maray.pt (see section on Returns and Refunds)

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